Free tracked postage across the UKFast payment after inspection
Need help?
Revante support
Whether you are choosing a device, sending an order or waiting for payment, our UK team will help you understand what happens next.
Already have an order? Keep your order reference nearby so we can find the right details quickly.
Start in the right place
Choose the closest option and go straight to the information or support you need. No long menus and no unnecessary steps.
Existing order
Sending a device
After inspection
Something else
Talk to a real person
Choose the contact method that suits your question. If you are contacting us about an existing sale, please include your Revante order reference.
Monday to Friday, excluding UK bank holidays
Write to Revante
The more clearly we can identify the order and device, the more quickly the team can understand your question.
Include your order referenceYou will find it in your confirmation email.
Name the exact deviceModel, storage and colour can help us identify it.
Keep sensitive details privateNever send passcodes, passwords or bank information.
We aim to reply within 48 hours.Messages received outside support hours are reviewed when the team returns.
Existing order support
Your order reference connects every stage. Use it to check the latest status, then follow the guidance below if you need help with posting or payment.
Posting your device
Receiving your payment
Frequently asked questions
Find quick guidance about posting, tracking, inspection and payment. If your situation is different, send the order details through the form.
A short, specific message helps our team investigate the right device and respond more usefully.
Write to RevanteComplete your order before posting anything. Your order confirmation will provide the correct free Royal Mail label or collection instructions. Use those details and include the order reference so your parcel can be matched quickly when it arrives.
Tracked delivery times vary, but you can follow the parcel using the tracking details provided. Once it arrives, the order moves into inspection. We will keep the status updated as the device is received, checked and approved.
Payments are typically issued within 24–48 hours after the device passes inspection and the order is approved. The exact time for funds to appear can also depend on your bank or selected payment method.
Use the order reference and email address from your confirmation to view the latest status. If an update does not look right, send both details through the form so our team can investigate the correct order.
For an existing sale, include your order reference, the device model and a short explanation of what you need help with. Please never send passwords, passcodes, bank details or other sensitive information.
No. Revante is an online buyback service and the address is not a customer drop-off point. Please create an order and use the tracked postage or collection option supplied during checkout.
We will explain the inspection findings and provide a revised price where needed. You can review the information before choosing whether to accept the new offer or request the device back.