Device details
Confirm the exact model, storage, colour and quantity. For laptops, also check the selected specification.
Free tracked postage across the UKFast payment after inspection
Need help?
How to post your device
Prepared properly.
Posted with confidence.
Follow one clear journey from completing your order to handing over a protected, identifiable and trackable parcel.
Still getting your price?
Find the exact device before creating an order.
Already placed an order?Choose your sending method
£Fair pricesClear, realistic quotations
Free postageTracked from door to door
Secure handlingYour device treated with care
↗Fast paymentPaid after inspection
Begin with the order
Check the information before the parcel is sealed.
The quickest parcel to process is one that contains the device we are expecting, is linked to the right order and already has accurate payment details.
Important
Complete checkout before posting. An order reference connects your parcel, inspection, updates and payment inside Revante.
Condition & network
Review Brand New, Very Good, Average or Damaged and select O2, Vodafone, EE, Three or Unlocked accurately.
Payment details
Check account number and sort code for bank transfer, email for PayPal, or the correct payee name for cheque.
Postage choice
Use the sending method selected at checkout and the label, QR code or collection instructions created for that order.
Protect your data
Your information should leave the device before the device leaves you.
Always create your own backup first. Revante cannot guarantee the recovery or return of information, SIM cards or memory cards left with a submitted device.
Selected preparation
Prepare a mobile phone
Remove the information and small items that belong to you, then make sure the phone can be powered on and tested without a security lock.- 01Back up photos, contacts, messages and authenticator access
- 02Sign out of iCloud, Find My, Google, Samsung and other accounts
- 03Remove the passcode, complete a factory reset and switch it off
- 04Take out the SIM card and any removable memory card
Never includePasswords, passcodes, recovery codes or payment credentials.
Free Royal Mail collection
Prepare it. Book it. Hand it over.
If Free Royal Mail Collection was selected, use the dedicated Revante return link after the parcel is fully prepared. Your order number is required to connect the collection correctly.
Open Royal Mail returnsRoyal Mail opens in a new tab. Collection availability and dates are confirmed by Royal Mail for the address entered.- 01
Before booking
Seal the prepared parcel
Pack the reset device securely and put the Revante packing slip inside before closing the box. - 02
On Royal Mail
Enter the order number
Use the reference shown on your Revante confirmation and packing slip, together with the collection details. - 03
No printer?
Ask Royal Mail to bring the label
Choose the bring-my-label option when available. Your postie will apply it when collecting the sealed parcel. - 04
At handover
Retain collection evidence
Keep the confirmation, tracking reference and any proof supplied when the parcel leaves your possession.
Protect it in transit
A strong parcel has layers, not empty space.
Couriers handle parcels through vehicles, belts and sorting equipment. The device should be cushioned against impact, protected from moisture and unable to move inside the outer box.
The movement test
Gently move the sealed box. If you can feel the device moving, reopen it and add more suitable cushioning.
- 01
Wrap each device separately
Use several layers of bubble wrap or suitable protective material, paying special attention to screens and corners.
- 02
Separate accessories
Prevent chargers or other approved accessories from touching the device. Do not include items the order does not request.
- 03
Fill every empty space
Use clean cushioning so nothing slides, knocks against another device or reaches the outer wall of the box.
- 04
Seal every opening
Use strong parcel tape along the seams. Keep the shipping label flat, visible and free from tape over its barcode.
Battery safetyCheck current Royal Mail restrictions
Send batteries only as permitted by the carrier.
Switch devices off and protect them from accidental activation. Never add loose spare batteries. Do not post swollen, leaking, recalled or seriously damaged batteries through an ordinary service; contact Revante first.
Make the parcel identifiable
The label belongs outside. The packing slip belongs inside.
These two pieces of information serve different purposes. The carrier label gets the parcel to Revante; the packing slip helps our receiving team connect the contents to your order.
Courier or Royal Mail label
Use the correct Revante delivery address, your return address and the barcode or label created for the order. Remove or completely cover every old shipping barcode.
Revante packing slip
Include the order number, customer name, address, sending method, payment method and the submitted device details. Put one copy inside each separate parcel.
PACKING SLIPPlace this document inside the parcel so the contents can be matched to your order.
SEND TOUse the address on your orderCUSTOMERYour name and return address
DEVICEExact model and storage
Condition · Network · Quantity
Sending separate parcels?Include a copy of the packing slip inside every one.
Before you walk away
The handover is not complete without evidence.
Your proof and tracking details show when the carrier accepted the parcel and allow its journey to be followed until delivery.
Obtain proof
Ask for proof of postage at the counter or retain the collection confirmation when a postie takes the parcel.
Save the tracking number
Photograph the receipt or save the digital reference where it cannot be lost while your order is being completed.
Record the sealed parcel
A quick photograph of the closed box and readable outside label provides a useful record of how it was dispatched.
Keep everything
Retain the order confirmation and carrier evidence until Revante has received, inspected and completed the order.
Self Post customers
Select a tracked service with compensation or insurance that covers the full device value. The cheapest service may not provide suitable protection for valuable technology.
When your parcel reaches Revante
Delivery is the beginning of the recorded inspection journey.
Carrier tracking can show delivery before the parcel has been opened and matched. Our receiving team then uses the packing slip and order number to bring the device into the correct workflow.
See the complete grading process- 01
Parcel received
Order reference matched
The outside information and packing slip identify the customer and submitted order. - 02
Aevum registration
Device checked in
The device, IMEI or serial number and evidence are connected to the order in the Aevum Recycling System. - 03
Inspection
Details verified and tested
Model, condition, network, account status and core functions are checked against the quotation. - 04
Order outcome
Approved or clearly explained
A matching device moves towards payment; a genuine difference is recorded and explained before your decision.
Final posting questions
Check the small detail before dispatch.
These are the questions most likely to prevent a parcel being delayed, misidentified or unsafe to carry.
01Must I include the packing slip?
Yes. Print the order packing slip and place it inside the parcel. Send the whole order together in one parcel — a second parcel cannot be matched to it, so contact us first if everything will not fit.
02Where can I find my order number and label?
They are shown after checkout and sent to the email address used for the order. Check your inbox and junk folder, or contact Revante before posting if anything is missing.
03Can I put devices from different orders together?
Please keep unrelated orders separate unless Revante has confirmed otherwise. If several devices belong to one order, protect each device individually and include the correct packing slip.
04What if my device has a swollen or damaged battery?
Do not post a swollen, leaking, recalled or seriously damaged battery through a normal postal service. Contact Revante first so the device and carrier restrictions can be considered safely.
05Should I send my SIM, memory card or passwords?
No. Remove SIM cards and removable memory cards, and never write down or send passwords, PINs, passcodes or account-recovery information with the device.
06What should I keep after handing over the parcel?
Keep the courier receipt, proof of postage or collection, tracking number, order confirmation and photographs of the sealed parcel until the order has been received and completed.