01
On its wayNot Received
Your order is open, but the parcel has not yet been checked in at Revante.
NextKeep your proof of postage and follow the courier tracking supplied for the parcel.
Free tracked postage across the UKFast payment after inspection
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Your latest Revante update
Your order.
Clearly followed.
Enter the order number and email address used at checkout to see the latest stage of your Revante order.
Two detailsOne secure checkA clear current status
Secure order lookup
Find the latest update.
Use the exact details shown on your Revante order confirmation.
Private by designWe use both details to match the correct order securely.
£Fair pricesClear, realistic quotations
Free postageTracked from door to door
Secure handlingYour device treated with care
↗Fast paymentPaid after inspection
The complete order journey
Six clear stages from order to payment.
Your current status shows the latest completed operational stage. Courier tracking and Revante order tracking are separate, so each may update at a different time.
Use the lookup above to highlight its stage
- 01On its wayNot Received
- 02Safely checked inReceived
- 03Being checkedUnder Inspection
- 04Value confirmedAccepted
- 05Payment queuedAwaiting Payment
- 06All doneCompleted
Read your status
What each update actually means.
No vague language and no guessing. Each stage describes what is happening to the order inside Revante.
02
Safely checked inReceived
Your parcel has arrived and has been matched to the order reference inside it.
NextThe device will be placed into the inspection queue.
03
Being checkedUnder Inspection
Our team is confirming the model, specification, condition and key functions.
NextWe will confirm the quotation or explain any genuine difference found.
04
Value confirmedAccepted
The device and final value have been approved for this order.
NextThe approved order will move into the payment process.
05
Payment queuedAwaiting Payment
Your approved payment is being prepared using the method selected at checkout.
NextThe order will be marked completed once payment has been issued.
06
All doneCompleted
Revante has completed the order and issued the agreed payment.
NextKeep your order confirmation and payment record for your files.
After your parcel arrives
Received is the beginning of our checks.
Arrival confirms that the parcel is with Revante. Inspection then verifies the exact device and the information entered when the order was placed.
- 01Parcel check-in
The outside label and packing slip help us match the parcel to the right order.
- 02Identity and specification
We confirm the model, storage, network or connectivity and other relevant details.
- 03Condition and function
The device is checked consistently against the condition and answers supplied online.
- 04Outcome recorded
The quotation is confirmed, or a genuine difference is explained before the order proceeds.
When inspection is complete
A clear outcome, whichever route the order takes.
Most orders move forward once the submitted details are confirmed. If something material differs, you stay informed before a different value is applied.
Original quotation confirmed
When the model, specification and condition match the order, the quoted value is approved and prepared for payment.
Revised offer explained
If a genuine difference affects value, Revante records the reason and sends the revised offer for your decision.
Accept or decline clearly
You can accept the revised offer or follow the available return process. The order will not silently proceed at a changed value.
From acceptance to completion
Your payment status, made understandable.
Accepted confirms the value. Awaiting Payment means the approved payment is being prepared. Completed confirms that Revante has issued it.
Bank processing can affect when cleared funds appear in your account.
Check that the receiving email matches the information on your order.
Postal delivery and bank-clearing time sit outside the order-status update.
i
For your security, Track My Order never displays bank, PayPal or cheque details.
01Posted
Keep the receipt, tracking reference and proof of postage or collection.
02Delivered
The courier records delivery through its own tracking service.
03Checked in
Revante matches the parcel and changes the order status to Received.
Two connected journeys
Courier tracking shows travel. Revante tracking shows progress.
A courier can mark a parcel delivered before it has been opened, identified and checked into the Revante workflow. Keep both references until the order reaches Received.
If the update does not look right
The right help for the right order.
Start with the checks below. If you still need support, send the order number and a short explanation so our team can investigate the correct record.
Use the exact checkout details.
Re-enter the complete order number and the same email address used when the order was placed.
Allow the parcel to be matched.
Delivery and Revante check-in are separate events. Keep your courier evidence while the parcel enters our workflow.
Check the current status first.
Accepted, Awaiting Payment and Completed describe three different stages of the payment process.
Let us investigate it properly.
Contact Revante with your order number. Never send full bank details, passwords or device passcodes in a support message.
Contact UsTrack My Order FAQs
Useful answers while your device is with us.
Understand the difference between parcel delivery, Revante check-in, inspection, approval and payment without having to chase every stage.
Have the order number ready
Help us find it faster.
Include the Revante order number when contacting support, but never include passwords or complete payment details.
Contact order support01Where can I find my Revante order number?
Your order number appears on the confirmation shown after checkout and in the order email sent to the address you provided.
02Why does my order still show Not Received?
Not Received means the parcel has not yet been checked into Revante. Your courier may show delivery first; warehouse matching can follow after the parcel arrives.
03Does Received mean my device has passed inspection?
No. Received confirms the parcel has been checked in and linked to your order. The device still needs to complete Revante's inspection process.
04What happens while my device is Under Inspection?
We confirm the device identity, specification, condition and key functions against the information supplied when the order was created.
05What if inspection finds a genuine difference?
Revante explains the difference and sends a revised offer where needed. You can review the information before deciding whether to accept or decline it.
06What does Awaiting Payment mean?
The order has been approved and payment is being prepared using your selected bank transfer, PayPal or cheque details.
07Why can I not find my order?
Check the order number and use the same email address entered at checkout. If both are correct and the order is still missing, contact Revante support.