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How we grade devices
Every device is identified, screened, tested and recorded before its final condition and value are confirmed.
Your exact model, specification, network and condition work together to produce the quote.
The four Revante conditions
The online condition starts your quotation. When the device arrives, our technicians compare what they see and test with the condition selected on the order.
A grade is not based on one mark alone. We consider the complete device: its appearance, structure, functions, security status and whether it matches the submitted details.
Unused and unopened device in its original factory-sealed box, with all original accessories included and no damage.
Fully working device in excellent condition, with no signs of use and no cracks or major damage.
Fully working device with visible scratches, scuffs or small cosmetic marks from regular use, but no serious physical damage.
Device with cracks, heavy wear, physical damage or one or more functional faults, subject to final inspection and testing.
How your price is formed
Two phones can look identical and still have different values. We use the information that affects the real resale market rather than applying one broad price.
Select the network the phone is currently locked to. Choose Unlocked only when it can accept compatible SIMs from different networks.
The model or model number must match the device received.
Storage, memory and hardware configuration can change value.
O2, Vodafone, EE, Three and Unlocked prices may differ.
Cosmetic condition and confirmed faults complete the valuation.
Checks for every category
Mobile phones, tablets, laptops and smart watches have different parts and risks. Choose a category to see the main areas our technicians review.
Selected inspection
Recorded from arrival
Our team checks devices into the Aevum Recycling System, developed by World Business Software Solutions. The order, device identity, evidence and inspection result stay connected throughout the process.
Parcel received
Opening evidence
Device identity
Inspection
Outcome
Security and device status
Before a normal sale can complete, we review the device identity, security status and access restrictions. These checks protect customers, Revante and the next owner.
Please remove passcodes, iCloud or Apple Activation Lock, Google Factory Reset Protection (FRP), Samsung accounts and other personal account locks before posting.
Device identifiers are screened through CheckMEND as part of our lost, stolen, blocked and status review.
We check whether the device can be accessed and fully tested without a screen, firmware or account lock.
Customers should back up and erase their data first. Devices that can proceed are handled through the appropriate data-wipe process.
The recorded identifier connects the physical device to its order, inspection evidence and final outcome.
Evidence, not guesswork
A consistent grading process needs more than a technician’s memory. Aevum keeps the device record, inspection findings and supporting evidence together.
Parcel and device opening condition
Marks, cracks, dents and physical wear
Passed checks and confirmed faults
IMEI, serial, technician findings and final decision
The final grading decision
The final condition is based on the complete inspection. If the device matches the submitted information, the order can move forward at the quoted value.
The model, specification, network, condition and security checks agree with the order.
Order approved for paymentA different grade, fault, network, specification or lock changes the expected value.
Reason and revised offer providedBefore you send it
Back up anything you want to keep, then make sure the device can be safely received, identified and tested when it reaches us.
Save photos, contacts and anything else you wish to keep.
Remove iCloud, Google, Samsung and device-management access.
Clear screen locks, firmware passwords and pairing locks.
Factory reset the device after accounts have been removed.
Confirm model, storage, network and condition one last time.
Protect the device and follow the tracked-postage instructions.
Grading questions
If you are still uncertain, use the closest honest description and check these common grading questions.
A light mark may still fit Average, while Very Good is reserved for devices with no visible signs of use. We consider the number, depth and location of marks rather than treating every scratch the same.
It can. O2, Vodafone, EE, Three and Unlocked devices may have different values because market demand differs. Select the actual network when getting your quote so the starting price is accurate.
We record the inspection findings and explain any difference. If the value changes, you receive a revised offer to review rather than being left without an explanation.
The account lock must be removed before the normal sale can complete. Please sign out of iCloud or the relevant Google account, remove the device from your account and clear all passcodes before posting.
Yes, many cracked or faulty devices can be assessed as Damaged. The exact offer depends on the model, network, physical condition and the individual faults confirmed during testing.