Question 1

How do I get a price for my device?

Accepted Answer

Search for the exact device, select its storage or specification and answer the condition questions carefully. Revante will then show the price available for the information you have provided.

Question 2

Why can prices change over time?

Accepted Answer

Technology prices move with age, demand, new releases and the resale market. Completing your order protects the quoted price for 14 days, giving you time to send the device.

Question 3

Can I sell more than one device?

Accepted Answer

Yes. You can add multiple eligible devices to an order. Make sure the model, storage and condition are completed separately for each one so every valuation is accurate.

Question 4

What if I cannot find my exact model?

Accepted Answer

Check the model name and number in the device settings or on the original packaging. If it still does not appear, contact us before selecting a similar model.

Question 5

Is the online price guaranteed?

Accepted Answer

The online price is based on the details you provide and is held for 14 days after the order is completed. The final price is confirmed once the device has passed inspection.

Question 6

How should I describe the condition?

Accepted Answer

Choose the answers that match the device as it is today. Check the screen, casing, cameras, buttons, battery behaviour and main functions before completing the condition questions.

Question 7

Can I sell a cracked or damaged device?

Accepted Answer

Many damaged devices still have value. Select the damaged condition and describe the faults honestly so the valuation reflects issues such as cracks, heavy wear or parts that do not work.

Question 8

Does normal wear affect the price?

Accepted Answer

Light signs of careful use may fit one of our working grades, while deep scratches, dents, cracks or faults can change the condition. Use the grading guidance rather than guessing.

Question 9

Do you accept devices with account locks?

Accepted Answer

No. Apple Activation Lock, iCloud, Google FRP and other account or security locks must be removed before posting. A locked device cannot complete our normal buyback process.

Question 10

Do accessories change the valuation?

Accepted Answer

Only include accessories when the quotation or order specifically asks for them. The device model, specification, condition and functionality are the main factors used for most valuations.

Question 11

Is postage really free?

Accepted Answer

Yes. After completing an eligible UK order, follow the free tracked postage instructions supplied with it. Use the label for that order so the parcel can be identified correctly.

Question 12

Where should I post my device?

Accepted Answer

Complete the order before sending anything. Your confirmation will provide the correct label or postage instructions. Please do not post an unregistered device to a general correspondence address.

Question 13

How should I package the device?

Accepted Answer

Switch it off, protect it with suitable cushioning and use a strong outer box or secure postal pack. The device should not move freely or touch loose accessories inside the parcel.

Question 14

Should I include my order reference?

Accepted Answer

Yes. Follow the packing instructions and include the requested order details. The reference helps us match the parcel to your sale quickly when it reaches the Revante team.

Question 15

Can I send several devices together?

Accepted Answer

If they belong to the same order, follow the order instructions and protect every device separately. Do not combine devices from unrelated orders unless Revante has confirmed how to label them.

Question 16

What happens when my parcel arrives?

Accepted Answer

The parcel is matched to your order and moved into inspection. Our technicians verify the device, specification, condition, core functions and account-lock status before the order is approved.

Question 17

How long does the inspection take?

Accepted Answer

We aim to inspect devices promptly after delivery. Timings can vary during busy periods or where a device needs additional checks, but the order status will show its progress.

Question 18

What exactly do the technicians check?

Accepted Answer

Checks can include identity, storage, screen, casing, cameras, charging, buttons, connectivity, battery behaviour and key functions. The inspection confirms that the device matches the submitted details.

Question 19

Will I know when the device is received?

Accepted Answer

Tracked delivery shows the parcel journey, and your Revante order status will update as it is received and processed. Keep the postage receipt and tracking number until the order is complete.

Question 20

What if the device cannot be tested?

Accepted Answer

A device that cannot be powered on, unlocked or properly tested may need to be assessed under a different condition. We will explain the inspection result before asking you to decide.

Question 21

Why might I receive a revised offer?

Accepted Answer

A revised offer may be needed when the model, storage, condition or functionality differs from the order details. We will explain the inspection finding and show the updated amount.

Question 22

Do I have to accept the new price?

Accepted Answer

No. You can review the reason and decide whether to accept the revised offer. If you do not wish to proceed, follow the return option provided with the order update.

Question 23

How will Revante explain the difference?

Accepted Answer

The order update will identify the issue found during inspection, such as a condition difference, fault, incorrect specification or account lock, so you can make an informed decision.

Question 24

What happens after I accept a revised offer?

Accepted Answer

Once accepted, the order can be approved at the revised amount and moved towards payment. You can continue checking the progress using your Revante order reference.

Question 25

Can I ask a question before deciding?

Accepted Answer

Yes. Contact the support team with your order reference if anything in the assessment is unclear. We can look at the correct order and explain the update more fully.

Question 26

When will I receive my payment?

Accepted Answer

Payment is normally issued within 24–48 hours after the device passes inspection and the order is approved. The time taken to appear can also depend on the selected payment method.

Question 27

Which payment methods are available?

Accepted Answer

Revante can support payment by bank transfer, PayPal or cheque. The options available for your sale will be shown during the order process, together with any information we need.

Question 28

Why has my payment not appeared yet?

Accepted Answer

First check that the order has been approved and payment has been issued. Banks and payment providers can have different processing times. Contact us with the reference if the expected time has passed.

Question 29

Can payment be made to someone else?

Accepted Answer

Payment and customer details may need to match for security and verification. Enter accurate information during the order and contact us before changing the payment recipient or account details.

Question 30

What should I do if my payment details are wrong?

Accepted Answer

Contact Revante as soon as possible with your order reference. Do not send full bank details by ordinary email or through a general message. The team will explain the secure next step.

Question 31

How can I track my Revante order?

Accepted Answer

Use the order reference and email address from your confirmation to view its latest status. This can show the journey from posting through inspection, approval and payment.

Question 32

What does each order status mean?

Accepted Answer

Statuses show the current stage, such as awaiting the device, delivered, inspecting, action required, approved or paid. Any stage needing your decision will include the relevant information.

Question 33

My tracking says delivered. Why is the order not updated?

Accepted Answer

A carrier scan confirms arrival at the delivery point, but the parcel may still need to be received into our system and matched to your order. Allow time for this processing step.

Question 34

Where can I find my order reference?

Accepted Answer

Your reference appears in the confirmation and later order emails. Search your inbox and junk folder for Revante. If you still cannot find it, contact us using the same email address.

Question 35

Can support check the status for me?

Accepted Answer

Yes. Send your order reference, email address and device model through the contact form. Never include passwords, passcodes or complete payment details in the message.

Question 36

What should I do with my personal data?

Accepted Answer

Back up anything you wish to keep, sign out of accounts, remove locks and complete a factory reset before posting. Check the device afterwards to confirm your personal content is gone.

Question 37

Should I remove my SIM and memory card?

Accepted Answer

Yes. Remove SIM cards and removable memory cards before packing the device. They can contain personal information and are not normally required for the Revante inspection.

Question 38

How do I remove iCloud or Google account locks?

Accepted Answer

Sign out of the account on the device and remove it from the relevant Apple or Google account online if necessary. Confirm the activation or FRP lock is no longer present before posting.

Question 39

Can I send Revante my passcode?

Accepted Answer

No. Do not send passwords, passcodes, recovery codes or other private security details. Remove the screen lock and reset the device yourself before it leaves your possession.

Question 40

What if I forgot to reset the device?

Accepted Answer

Contact the support team immediately with the order reference. Do not email any password or passcode. An active account lock can prevent testing and affect how the order proceeds.

Getting a Price

Device Condition

Posting Your Device

Inspection Process

Revised Offers

Payments

Order Tracking

Data & Security

Track My Order

Speak to Us

How We Grade Devices

How to Post

How It Works

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